ORDERS & RETURNS

Order
&
Returns

Please choose your pieces carefully as we are unable to offer refunds or exchanges if you change your mind. Great care is taken to ensure that all items listed are described and photographed as accurately as possible to show the intricate details and colours of each piece. Please ensure you read the listing properly, noting dimensions and colours. If you send your order back we are not obligated to refund payment. All sales are final. If you arent sure whether a piece will match your gown or hairstyle, please get in touch with any styling or general questions and we will happily assist.

• We offer a one-time exchange for full-price within seven days of delivery for change of mind on unworn, unused, undamaged items with the gift box.
• Exchanges must be authorized before sending back to the studio. Contact us to start this process.
• We do not refund shipping costs on returned orders. Customers are responsible for all shipping fees associated with an exchange.
• Custom, rush, promotional and sample orders are not eligible for an exchange.


✰ Freshwater pearl nature: variations to be expected within the freshwater pearls. This is the nature of organic elements. An order can’t be exchanged or returned due to pearl variance or not liking pearl shapes. Please note— style quality is always met and pearl variation will not alter the integrity of the piece.
If you need styling help, please submit  STYLEme for personalized tips.